Why AAA Life

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969.  At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most.  By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us.   We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.

How You’ll Work

Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA)

Relocation Eligibility: Available 

What You’ll Do 

General Purpose 

Operating within the core values and operating principles of the organization, the Manager, Technical Delivery will oversee a team of scrum masters and coordinate across all product teams. This role will focus on ensuring that our delivery processes are efficient and aligned with our enterprise goals. Working within an agile framework, you will facilitate cross-team collaboration to drive successful outcomes and delivery of projects. 

Strong leadership, analytical, and communication skills will be crucial in guiding teams to develop and deliver, providing real value to the enterprise and our customers. This role will play a key part in delivery across the digital and innovations product teams, fostering a culture of excellence, and ensuring the seamless integration of technologies to support our growth ambitions.  

Position Responsibilities 

Delivery Focus 

• Vision Alignment: Ensure that all product initiatives are executed in alignment with the broader product strategy and company goals. 

• Stakeholder Communication: Serve as the primary point of contact between stakeholders and the development team, effectively communicating delivery progress, challenges, and changes in priorities. 

• Scrum Master Management: Oversee and support scrum master's across product teams to ensure effective delivery, providing guidance and removing obstacles to enhance team performance. 

Agile Leadership 

• Agile Framework Implementation: Assist the team and scrum masters in adhering to agile principles and practices, ensuring effective sprint planning, execution, and retrospectives. 

• Continuous Improvement: Foster a culture of continuous improvement within the team by encouraging experimentation, feedback, and learning from successes and challenges. 

• Facilitate Collaboration: Ensure teams are performing agile ceremonies, promoting collaboration and open communication among team members to ensure alignment and accountability. 

• Metrics and Reporting: Utilize agile metrics to assess team performance and delivery effectiveness, making data-driven decisions to optimize processes. 

 Collaboration and Communication 

• Cross-Functional Collaboration: Work closely with all teams to ensure alignment on delivery timelines, goals, and execution strategies. 

• Transparency: Foster open, transparent communication within the team and across departments, ensuring that delivery roadmaps, decisions, and changes are clearly communicated. 

• Decision-Making: Make informed decisions quickly, balancing customer needs, business goals, and technical constraints, and communicate those decisions clearly to the team. 

Leadership and Accountability 

• Outcome Focused: Be results-driven, concentrating on the value delivered to customers and the business rather than strict adherence to processes. Take ownership of product success. 

• Empower the Team: Provide the development team with clarity and context, ensuring they understand the "why" behind delivery decisions and prioritizations. 

• Continuous Learning: Stay informed about industry trends, customer behavior, and new technologies, constantly seeking feedback to refine the product and team processes. 

• Lead by Example: Model accountability, transparency, and a focus on delivering value in all interactions, inspiring the team to achieve excellence. 

Core Competencies  

Proven Leadership 

A track record of successfully leading cross-functional teams in an agile environment, fostering collaboration and accountability to achieve project goals. 

Agile Expertise 

Deep understanding of agile methodologies and practices, with experience in implementing and optimizing agile processes to enhance team performance and delivery. 

Strong Communication Skills 

Exceptional ability to communicate effectively with stakeholders at all levels, ensuring clarity around project objectives, progress, and challenges. 

Analytical Mindset 

Strong analytical skills to assess performance metrics, identify areas for improvement, and make data-driven decisions that enhance delivery efficiency. 

Problem-Solving Ability 

A proactive approach to identifying obstacles and implementing solutions that enable teams to overcome challenges and meet deadlines. 

Customer-Centric Focus 

A commitment to understanding customer needs and ensuring that product delivery aligns with their expectations and pain points. 

Mentorship and Coaching 

Experience in mentoring and coaching scrum masters and team members, fostering their professional growth and promoting best practices in delivery. 

Adaptability 

Ability to thrive in a fast-paced, changing environment, adjusting strategies and approaches as needed to meet evolving business needs. 

Passion for Continuous Improvement 

A strong desire to foster a culture of continuous improvement, encouraging teams to learn, experiment, and innovate for better outcomes. 

Basic Required Qualification

• Bachelor’s degree or equivalent 

• 5 years leading, managing and delivering projects and/or programs 
• As part of team responsibility, must have done performance reviews/management, hiring, career ownership and growth.
• Working knowledge of project leadership on multifaceted and increasingly complex projects 

• 10 years of Technology Project related experience required.
• Minimum of 3 years of experience with Agile Methodologies.

Preferred Qualifications

• PMP Certification preferred 

Essential Job Functions 

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. 

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.