Why join?

 

Join us in revolutionizing an entire industry's customer engagement. We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand.

• Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis.
• Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base
• Focus is on “working families”, “everyday Americans”, “ordinary citizens”, “mainstream population” “average income households”, providing life insurance products that truly impact people's lives (more information will be provided in the interview).
• Team (Culture): USA Today named us a 2024 and 2025 top US workplace

Who are we looking for?

AAA Life Insurance is hiring for a Manager in our Member Services Department. The Manager leads daily operational activities and the processing of member transactions in the Member Service organization. Supervises the processing of complex, and confidential life and annuity insurance transactions in a high volume call center environment. Leads and monitors the work of associates in the Member Service organization to ensure work is systematically organized and accomplished in a timely and accurate manner.

How will you contribute?

• Must be well-organized and focused in order to deliver on strict timelines and meet tight deadlines. Must reflect a strong professional impact with highly effective communication skills. Perform various processing duties to meet the unit's deadlines as required.
• Establish and communicate clear expectations to the associates performing duties within the organization in order to meet and exceed Company objectives.
• Continually model and promote a positive and favorable Company image. Create an environment that fosters a highly engaged workforce.
• Schedule work hours, assign job duties and evaluate employee work performance in order to ensure objectives are met. Performance manages staff based on established corporate guidelines.
• Responsible for consistently monitoring and coaching Member Service Advocate’s calls and providing feedback to ensure desired call quality.
• Ensure accurate, timely and efficient processing of unit transactions.
• Provide recommendations and act upon process improvement opportunities in a way that maximizes the efficiencies and effectiveness of the department.
• Demonstrate and employ effective project management skills and practices.
• Oversee and partner with others to ensure associates are provided the knowledge and resources and training in order to perform the duties of their jobs.
• Fully engage in and take ownership of planning and organizing short and long-term activities to achieve business objectives.
• Participate and take ownership in the selection, hiring, training and development of assigned associates.
• Ensure timely and confidential handling of associate records.
• Responsible for oversight of the call center technology that enables management to plan for and react to changing business demands.

What do you offer?

• Supervisory/management experience in a high volume call center
• Ability to manage, develop and coach a team of 20-25 associates
• Life insurance experience highly desired
• Successful completion of LOMA courses 1, 2, 3 & 4 preferred.
• Within 12 months of starting within the position, the incumbent must obtain the ACS designation.
• Within 6 months of starting within the position, the incumbent must successfully complete the life insurance licensure. 

What can we offer?

• Enjoy a remote work environment that promotes work-life balance.
• Comprehensive medical, dental, and vision coverage starting from your first day.
• Employer 401k match and employer contribution to a pension plan.
• Generous PTO and paid parental leave to support your family needs.
• Opportunities for associate engagement in various social programs and community involvement initiatives backed by the company.

#LI-Remote

What we offer:
- Medical insurance (available on day one!), dental, vision
- 401K with match and Pension
- Generous PTO plan 
- Performance based company incentive
- Hybrid work environment