Why join?

Join us in revolutionizing an entire industry's customer engagement. We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand.

• Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis.
• Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base
• Focus is on “working families”, “everyday Americans”, “ordinary citizens”, “mainstream population” “average income households”, providing life insurance products that truly impact people's lives (more information will be provided in the interview).
• Team (Culture): USA Today named us a 2024 and 2025 top US workplace

AAA Life Insurance is hiring for a Licensing Coordinator! The Licensing Coordinator will provide administrative support and oversight of the agent licensing function of the organization. This is a hybrid position in our Livonia, MI office. 

How will you contribute?

• Timely prepare and file agent licensing, license renewals, appointment, and appointment termination requests with the state departments of insurance. Compile information and submit necessary documents in order to keep agents licensed and appointed.
• Request background reports required as a condition of appointment. Analyze and compare reports to current background criteria.
• Obtain agent statements and present to the Background Review Committee for appointment approval decision when the background report falls outside of current background criteria.
• Direct internal agents on what is needed to initiate and maintain their licenses including: fingerprinting, proof of citizenship, continuing education requirements, and updates of personal background information.
• Build and manage relationships with club licensing contacts, sales consultants, and key business divisions.
• Facilitate third party company appointments by confirming agent training requirements have been met and verifying agents have been approved by management to sell third party company products. Ensure accurate appointment paperwork is completed by agents and sent expediently to third party companies for processing.
• File agent affiliations as required by state laws and regulations.
• Process appointment terminations in accordance with state regulation upon notification by the Clubs, agent request, or non-completion of the Anti-Money Laundering course requirement.
• Maintain records of state and company required annuity training. Collaborate with New Business to confirm agents have completed all required annuity trainings and are compliant.
• Research and analyze agent, business unit, and club licensing issues. Provide problem resolutions as needed. Respond to needs and requests for updates in a timely manner.
• Research and review state insurance laws, regulations and bulletins related to agent licensing to ensure the company and clubs are compliant in all states.
• Maintain confidentiality of sensitive issues, documents, and agent personal information.

What do you offer?

• High School degree required; some college coursework preferred.
• Minimum two (2) years’ experience in a customer service environment required.
• At least one (1) year experience in accounting preferred.
• Loma courses 280 & 281 preferred.
• Expanded understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products.
• Perform accurate mathematical calculations (addition, subtraction, multiplication and division.)
• Basic accounting experience preferred.
• Work overtime or weekends in order to meet deadlines
• Prior experience navigating and operating multiple computer applications and telephone technologies desired.

What We Offer 

• A collaborative, energetic work-environment where you can put your passion for people to work
• Virtual on-the-job training
• Medical (first day of employment), Dental, Vision, Life and Disability coverage 
• Performance-based incentive plan
• 401k available with a Company match
• Pension plan
• Holidays and Paid Time Off
• AAA Basic Membership

#LI-Hybrid