Data Analysis, Reporting and Process Optimization:
- Collect, track, and analyze Vendor Risk Management (VRM) and Service Level Agreement (SLA) data to drive procurement improvements.
- Develop and maintain dashboards to provide actionable insights into vendor performance, SLA compliance, contract expirations and procurement trends.
- Provide reporting to stakeholders to support decisions and highlight cost savings and process optimization opportunities.
- Enhance and streamline our current SLA tracking program to increase scalability.
VRM and SLA Monitoring and Compliance
- Monitor the VRM mailbox for new VRMs, ensuring vendor records are updated and tracked.
- Conduct and distribute VRM Completeness Checks to confirm all vendors have completed the VRM process.
- Track and escalate overdue VRMs, ensuring timely completion and compliance.
- Prepare and send monthly VRM status reports to key stakeholders, outlining pending tasks, VL responsibilities, and upcoming due dates.
- Partner with business units to define clear, measurable SLAs and ensure vendor liaisons (VLs) conduct quarterly reviews to assess compliance and address any deviations.
Risk Mitigation/Management:
- Analyze procurement workflows and VRM/SLA data to identify risks, inefficiencies, and opportunities for improved accuracy.
- Develop and recommend strategies to enhance vendor accountability and ensure alignment with business objectives.
- Identify and assess risks related to SLA or VRM non-compliance, escalating issues and coordinating remediation with business units and appropriate level of management.
- Develop contingency plans to address potential disruptions and ensure continuity of service with minimal impact.
Collaboration and Communication:
- Act as a liaison between procurement, vendors, and internal business units to ensure effective SLA and VRM management.
- Support the procurement team by organizing vendor review meetings and performance check-ins.