The Imaging Specialist is directly responsible for the daily operations of the Document Control Center which includes opening and sorting incoming mail, preparing documents for scanning, scanning, and indexing documents, processing internal document requests, and assisting with outgoing mail. Responsible for more complex research and processing of member information.

• Utilizes imaging equipment to scan, index, and maintain a variety of documents.
• Responsible for ensuring accurate and secure record-keeping to maintain the confidentiality of sensitive member information.
• Strong knowledge of data storage protocols.
• Creates and updates procedures for daily functions.
• Collaborates with underwriting and claims personnel to facilitate timely processing of documents.
• Prepares and scans incoming mail, including processing of checks.
• Determine appropriate index values of complex incoming documentation.
• Cross-train and mentor new and less experienced team members.
• Maintains and updates procedure documentation as appropriate.
• Performs various clerical activities such as maintaining logs, faxing, copying, and preparing reports and spreadsheets.
• Conducts routine maintenance on equipment and has ability to troubleshoot minor issues.
• Conducts research of customer information as required using appropriate business systems.
• Leads audits in conjunction with audit guidelines and reports findings to management.
• Demonstrates willingness to be cross-trained in order to assist in overall speed and efficiency of production.
• Performs related duties as required and requested by management personnel.

• Associate degree or 2+ years college coursework preferred.
• Completion of LOMA 281 and 291 courses.
• Minimum 2 years’ experience working in an office environment or clerical position.
• 45 wpm accurate typing skill.
• Intermediate knowledge of imaging equipment, document management systems, and data storage software.  
• Working knowledge of life insurance process and forms strongly preferred.
• Experience with Microsoft Office Suite.  
• Strong organizational skills and attention to detail.
• Understanding of regulatory requirements around document management and data privacy in insurance industry.
• Excellent communication and interpersonal skills.
• Ability to problem solve and identify work priorities independently in a fast-paced environment.