Why join?

Join us in revolutionizing an entire industry's customer engagement. We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand.

• Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis.
• Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base
• Focus is on “working families”, “everyday Americans”, “ordinary citizens”, “mainstream population” “average income households”, providing life insurance products that truly impact people's lives (more information will be provided in the interview).
• Team (Culture): USA Today named us a 2024 and 2025 top US workplace

Who are we looking for?

The Operational Risk Management (ORM) Specialist will support the ongoing development of the Enterprise Risk Management Program, which includes enhancing and overseeing the application of operational risk policies and processes, technology and tools, and governance processes to create lasting solutions for minimizing losses resulting from failed internal processes, people, systems, and external events.

The ORM specialist will be accountable for risk identification, analysis, monitoring, and reporting.

The ideal candidate will have a business operational background, strong risk assessment and mitigation experience, and continually developing risk assessment, data analytics, practical business, and industry skills and knowledge.

This position is a hybrid role and requires three days in the office in either our Livonia, MI or Boston, MA locations.

How will you contribute?

• Work collaboratively with business functions in identifying, assessing, and monitoring operational risks.
• Train and coach associates on operational risk management best practices.
• Support business areas in the review of operational events, root cause analysis, ensuring appropriate actions are taken to remediate risks and prevent recurrence.
• Support business areas in documenting risks, challenging action plans and ensuring timely mitigation.
• Oversee regulatory inquiry responses by tracking and managing regulatory deliverables.
• Validate adequacy of controls through the Risk and Control Self-Assessment (RCSA) process and escalate deficiencies as appropriate.
• Support the ORSA process including collaboration with Actuarial and Finance. Provide independent challenge on the model, assumptions and stress testing performed.
• Facilitate quarterly operational risk management meetings to drive continued development and building of a risk management culture.
• Develop and deliver training content to drive awareness and understanding of risk frameworks and processes.
• Analyze data to identify trends and potential risk areas.
• Build collaborative and productive working relationships across the company to establish, maintain, and continuously improve operational risk management capabilities and promote risk awareness.
• Support the Director of Risk Management regarding all aspects of the enterprise-wide risk management program.
• Identify opportunities to continuously improve the team efforts and departmental infrastructure in pursuit of Operational Excellence.

What do you offer?

• Bachelor’s degree in Business Administration, Risk Management, Finance, or a related field.
• Minimum of 3 years related experience.
• Knowledge of the COSO Enterprise Risk Management Framework preferred.
• Life insurance knowledge and experience preferred.
• Demonstrate excellent quantitative analytical skills.
• Ability to think critically and independently, devote significant attention to details, remain highly organized, and clearly communicate complex materials to management.
• Ability to use independent judgment and discretion.
• Effective project management skills.
• Ability to establish and maintain a professional and harmonious team-oriented working relationship with co-workers, business unit personnel and management, and external contacts.
• Proficient with personal computers and in using Microsoft Office software products.
• Excellent written and verbal communication skills.

What can we offer?

• Enjoy a hybrid work environment that promotes work-life balance.
• Comprehensive medical, dental, and vision coverage starting from your first day.
• Employer 401k match and employer contribution to a pension plan.
• Generous PTO and paid parental leave to support your family needs.
• Opportunities for associate engagement in various social programs and community involvement initiatives backed by the company.